Effective Date: 15 June, 2025

At Reweem International Ltd, we are committed to delivering high-quality digital services and products. Due to the nature of digital goods and custom services, we maintain a clear refund policy to ensure transparency and fairness.

1. No Refund on Completed Digital Services

Once a service (such as web development, graphic design, marketing, or consultancy) is completed and delivered, it is considered final. Refunds will not be issued for completed work unless otherwise agreed in writing.

2. No Refund on Delivered Digital Products

All sales of downloadable or access-based digital products (e.g., templates, plugins, design files, etc.) are final and non-refundable once delivered or accessed, due to the irreversible nature of digital downloads.

3. Refund Eligibility for Services

Partial or full refunds may be considered only under the following conditions:

• The service has not yet started or no significant time/work has been spent.
• The request is made within 3 days of the initial payment.
• A valid reason is provided that aligns with service limitations or miscommunication on our end.

We reserve the right to approve or deny any refund request after reviewing the circumstances and the terms of the signed service agreement or proposal.

4. Refund Request Procedure

To request a refund, please contact our support team at info@reweem.com with the following:

• Your full name and email used for purchase
• Order or invoice number
• Reason for the refund request
• Any supporting documentation

We will respond within 3–5 business days. Approved refunds will be issued to the original payment method within 7–10 business days.

5. Chargebacks and Disputes

Initiating a chargeback or payment dispute without prior communication may result in account suspension and legal action. We urge clients to contact us first to resolve any issues amicably.

6. Payment Processing Fees

Refunds may be subject to deduction of payment gateway processing fees (e.g., Stripe, PayPal) unless the error is clearly on our end.

7. Cancellation of Ongoing Projects

If a client cancels a project that is in progress:

• Work completed up to the cancellation date will be billed accordingly.
• Any advance payment beyond the billed portion may be refunded at our discretion.

8. Contact Us

For questions or assistance regarding our Refund Policy, please contact:

Reweem International Ltd
📧 Email: info@reweem.com
🏢 Address: 124 City Road, London, EC1V 2NX, United Kingdom